The art of active listening : how people at work feel heard, valued, and understood /

Leaders can achieve better working relationships, higher loyalty and higher revenues simply by changing their listening strategy. Organizations are caught up in the Great Resignation because team members have not felt heard for a long time. Even with renewed focus on human resources and DEI initiati...

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Bibliographic Details

Main Author:	Younger, Heather R. (Author)
Format:	Book
Language:	English
Published:	Oakland, California : Berrett-Koehler Publishers, Inc., [2023].
Edition:	First edition.
Subjects:	Communication in management. Communication in organizations. Listening. Attention. Interpersonal relations. Business communication.