Inside the customer universe : how to build unique customer insight for profitable growth and market leadership /
Inside the Customer Universe reveals how an organization can become ahead of the game by focusing a its strategy on predicting customer needs rather than following them. This book provides a unique contribution to the field of customer management with a departure from current practice towards unders...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | eBook |
| Language: | English |
| Published: |
Chichester, England ; Hoboken, NJ :
John Wiley & Sons,
©2008.
|
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | Inside the Customer Universe reveals how an organization can become ahead of the game by focusing a its strategy on predicting customer needs rather than following them. This book provides a unique contribution to the field of customer management with a departure from current practice towards understanding customers as 'multi-individuals' and hence solving current confusions surrounding customer behaviour. Inside the Customer Universe's easy to implement tools, models and strategies provide the reader with the ability to create stable and sustainable customer understanding and, therefore, sust. |
|---|---|
| Item Description: | Includes index. |
| Physical Description: | 1 online resource (x, 279 pages) : illustrations |
| ISBN: | 9781119206057 1119206057 9780470699850 047069985X 1282034200 9781282034204 |