APA (7th ed.) Citation

Jacka, J. M., & Keller, P. J. (2009). Business process mapping workbook: Improving customer satisfaction. Wiley.

Chicago Style (17th ed.) Citation

Jacka, J. Mike, and Paulette J. Keller. Business Process Mapping Workbook: Improving Customer Satisfaction. Hoboken, N.J.: Wiley, 2009.

MLA (9th ed.) Citation

Jacka, J. Mike, and Paulette J. Keller. Business Process Mapping Workbook: Improving Customer Satisfaction. Wiley, 2009.