Business process mapping workbook : improving customer satisfaction /

Bibliographic Details

Main Authors:	Jacka, J. Mike (Author), Keller, Paulette J. (Author)
Format:	eBook
Language:	English
Published:	Hoboken, N.J. : Wiley, 2009.
Subjects:	Business planning. Total quality management. Flow charts. Total Quality Management Electronic books.
Online Access:	Connect to the full text of this electronic book