Business process mapping : improving customer satisfaction /
Now fully revised and updated -- a powerful, customer-focused tool for business improvement. Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that tru...
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| Format: | eBook |
| Language: | English |
| Language Notes: | English. |
| Published: |
Hoboken, N.J. :
Wiley,
©2009.
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | Now fully revised and updated -- a powerful, customer-focused tool for business improvement. Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and an. |
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| Item Description: | Includes index. |
| Physical Description: | 1 online resource (xiii, 322 pages) : illustrations |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781119198390 1119198399 9780470496039 0470496037 0470496053 9780470496053 1282121782 9781282121782 9786612121784 6612121785 |