Business process mapping : improving customer satisfaction /

Now fully revised and updated -- a powerful, customer-focused tool for business improvement. Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that tru...

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Bibliographic Details

Main Author:	Jacka, J. Mike
Other Authors:	Keller, Paulette J.
Format:	eBook
Language:	English
Language Notes:	English.
Published:	Hoboken, N.J. : Wiley, ©2009.
Edition:	2nd ed.
Subjects:	Consumer satisfaction. Customer relations. Reengineering (Management) Consumer Behavior
Online Access:	Connect to the full text of this electronic book