Business process management and the balanced scorecard : using processes as strategic drivers /

Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by...

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Bibliographic Details

Main Author:	Smith, Ralph F., 1953-
Format:	eBook
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, ©2007.
Subjects:	Workflow > Management. Benchmarking (Management) Performance > Management. Strategic planning. Benchmarking
Online Access:	Connect to the full text of this electronic book