Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to u...

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Bibliographic Details

Main Author:	Blunt, Carolyn, 1976-
Other Authors:	Hill-Wilson, Martin, Ward, Andrew (Designer)
Format:	eBook
Language:	English
Published:	Chichester, England : Wiley, 2013.
Subjects:	Consumer satisfaction. Customer relations > Management. Customer services.
Online Access:	Connect to the full text of this electronic book