How e-commerce companies can reduce returns : research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery /

Online retailers frequently assume that pleasing customers requires shipping each item in an order as quickly as possible rather than assembling the entire order and delivering a consolidated shipment. But new research with an online fashion marketplace found that customers receiving consolidated sh...

Full description

Bibliographic Details

Main Authors:	Amorim, Pedro (Author), Calvo, Eduard (Author), Wagner, Laura (Author)
Format:	eBook
Language:	English
Published:	[Place of publication not identified] : MIT Sloan Management Review, 2023.
Edition:	[First edition].
Subjects:	Returning goods. Consumer behavior. Electronic commerce. Electronic books.
Online Access:	Connect to the full text of this electronic book