The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /

"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spe...

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Bibliographic Details

Main Authors:	Soudagar, Reza (Author), Iyer, Vinay (Author), Hildebrand, Volker (Author)
Other Authors:	Miles, Bruce F. (Narrator)
Format:	Audio eBook
Language:	English
Published:	[Place of publication not identified] : McGraw Hill-Ascent Audio, 2011.
Edition:	[First edition].
Subjects:	Consumer satisfaction. Customer relations > Management. Customer services > Technological innovations. Downloadable audio books. Audiobooks.
Online Access:	Connect to the full text of this electronic book