Dealing with difficult people /

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their-and your own-emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're diffi...

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Bibliographic Details

Corporate Author:	Harvard Business Review Press (Author)
Other Authors:	Lenz, Mike (Narrator), McCormick, Eleanor (Narrator)
Format:	Audio eBook
Language:	English
Published:	[Place of publication not identified] : Ascent Audio, 2022.
Edition:	[First edition].
Series:	HBR emotional intelligence series.
Subjects:	Conflict management. Emotional intelligence. Problem solving. Work > Psychological aspects. Problem employees. Downloadable audio books. Audiobooks.
Online Access:	Connect to the full text of this electronic book