Friction/Reward : be your customer's first choice /

Richard Hammond is a retailing expert, and Smart Circle is his problem-solving consultancy. Together with select subject-matter experts he tackles a wide range of retail challenges: from 'big idea' and format development to customer engagement and retail futurology. He is also the author o...

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Bibliographic Details

Main Author:	Hammond, Richard (Retail management consultant) (Author)
Format:	eBook
Language:	English
Published:	Harlow, England : Pearson, 2019.
Edition:	First edition.
Subjects:	Consumer satisfaction. Customer relations. Customer loyalty.
Online Access:	Connect to the full text of this electronic book