A complaint is a gift : how to learn from critical feedback and recover customer loyalty /

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.

Bibliographic Details

Main Author:	Barlow, Janelle, 1943- (Author)
Format:	eBook
Language:	English
Published:	Oakland, CA : Berrett-Koehler Publishers, Inc., 2022.
Edition:	3rd edition, revised and updated.
Subjects:	Consumer complaints. Customer services.
Online Access:	Connect to the full text of this electronic book