Michelli, J. A., & Craine, T. (2011). Prescription for excellence: Leadership lessons for creating a world-class customer experience from UCLA Health System ([First edition].). McGraw Hill-Ascent Audio.
Chicago Style (17th ed.) CitationMichelli, Joseph A., and Tony Craine. Prescription for Excellence: Leadership Lessons for Creating a World-class Customer Experience from UCLA Health System. [First edition]. [Place of publication not identified]: McGraw Hill-Ascent Audio, 2011.
MLA (9th ed.) CitationMichelli, Joseph A., and Tony Craine. Prescription for Excellence: Leadership Lessons for Creating a World-class Customer Experience from UCLA Health System. [First edition]. McGraw Hill-Ascent Audio, 2011.
Warning: These citations may not always be 100% accurate.