Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! "Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's m...

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Bibliographic Details

Main Author:	Michelli, Joseph A., 1960- (Author)
Other Authors:	Craine, Tony (Narrator)
Format:	Audio eBook
Language:	English
Published:	[Place of publication not identified] : McGraw Hill-Ascent Audio, 2011.
Edition:	[First edition].
Subjects:	UCLA Health System. Medical care. Total quality management. Leadership. Success in business. Organizational change. Downloadable audio books. Audiobooks.
Online Access:	Connect to the full text of this electronic book