A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty /

"Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the re...

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Bibliographic Details

Main Authors:	Barlow, Janelle, 1943- (Author), Holtz, Victoria (Author)
Format:	eBook
Language:	English
Published:	Oakland, CA : Berrett-Koehler Publishers, [2023]
Edition:	First edition.
Subjects:	Consumer complaints. Customer services.
Online Access:	Connect to the full text of this electronic book