Holding the calm : the secret to resolving conflict and diffusing tension /

"In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and non...

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Bibliographic Details

Main Author:	Abrams, Hesha (Author)
Format:	eBook
Language:	English
Published:	Oakland, CA : Berrett-Koehler Publishers, [2022]
Edition:	First edition.
Subjects:	Conflict management. Interpersonal communication. Mediation. Negotiating Gestion des conflits. Communication interpersonnelle. Médiation. mediation.
Online Access:	Connect to the full text of this electronic book