You Can't Afford to Please Everyone /
While giving customers what they want - and as rapidly as possible - may be a worthy goal for service organizations, Amy R. Ward at the University of Chicago's Booth School of Business notes that businesses can't always afford to do this. Her research uses probability to understand how bes...
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| Format: | eBook |
| Language: | English |
| Published: |
MIT Sloan Management Review,
2019.
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| Edition: | 1st edition. |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | While giving customers what they want - and as rapidly as possible - may be a worthy goal for service organizations, Amy R. Ward at the University of Chicago's Booth School of Business notes that businesses can't always afford to do this. Her research uses probability to understand how best to align resources with customer demand and improve operational efficiency on a day-to-day basis. |
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| Physical Description: | 1 online resource (5 pages) |