You Can't Afford to Please Everyone /

While giving customers what they want - and as rapidly as possible - may be a worthy goal for service organizations, Amy R. Ward at the University of Chicago's Booth School of Business notes that businesses can't always afford to do this. Her research uses probability to understand how bes...

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Bibliographic Details

Main Author:	Klotz, Frieda (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	MIT Sloan Management Review, 2019.
Edition:	1st edition.
Online Access:	Connect to the full text of this electronic book