Implementierung von Service-Qualität basierend auf ISO / IEC 20000 : ein Management-Leitfaden /

Bibliographic Details
Main Author:	Kunas, Michael
Format:	eBook
Language:	German
Published:	Ely, Cambridgeshire, U.K. : IT Governance Pub., ©2012.
Subjects:	Information technology > Management > Standards. Computer service industry > Management > Standards. Customer services > Management > Standards. Services informatiques > Gestion > Normes. Service à la clientèle > Gestion > Normes. COMPUTERS > General.
Online Access:	Connect to the full text of this electronic book

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