25 reproducible activities for customer service excellence /

Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their...

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Bibliographic Details
Main Author:	Garber, Peter R.
Format:	eBook
Language:	English
Published:	Amherst, MA : HRD Press, ©2005.
Subjects:	Customer services > Study and teaching > Problems, exercises, etc. Customer relations > Study and teaching > Problems, exercises, etc. Service industries workers > Training of > Problems, exercises, etc. Service à la clientèle > Étude et enseignement > Problèmes et exercices. Services (Industrie) > Personnel > Formation > Problèmes et exercices. BUSINESS & ECONOMICS > Customer Relations. Customer relations > Study and teaching. Customer services > Study and teaching. Service industries workers > Training of. Problems and exercises.
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Call Number:		HF5415.5 .G37 2005

HF5415.5 .G37 2005	Available