APA (7th ed.) Citation

Markert, T. (2007). You can't win a fight with your client & 49 other rules for providing great service. Collins.

Chicago Style (17th ed.) Citation

Markert, Tom. You Can't Win a Fight with Your Client & 49 Other Rules for Providing Great Service. New York: Collins, 2007.

MLA (9th ed.) Citation

Markert, Tom. You Can't Win a Fight with Your Client & 49 Other Rules for Providing Great Service. Collins, 2007.