Cover Image

Minding the customer : a view of customer service and quality : a speech delivered to SNCF on October 13, 1989 /

Bibliographic Details
Main Author: Marcus, Stanley, 1905-2002, ǂe author
Corporate Author: Société nationale des chemins de fer français
Other Authors: Farmer, David R. (writer of foreward.)
Format: Book
Language:English
Published: Dallas : AMR Information Services, 1990.
Subjects:
Customer services.
Service à la clientèle.
Description
Item Description:English and French texts bound dos-a-dos style. French text has separate t.p. with title: Au service du client, ou, Comment lui procurer service et qualité.
Preface by David Farmer, DeGolyer Library; introduction by Jean-Marie Metzler, SNCF.
The Cushing Library Lowman copy is part of the Craig Jensen Collection; housed in a drop spine box.
The Cushing Library Lowman copy is inscribed by the author.
Physical Description:19, 21 pages ; 23 cm