Minding the customer : a view of customer service and quality : a speech delivered to SNCF on October 13, 1989 /

Bibliographic Details
Main Author:	Marcus, Stanley, 1905-2002, ǂe author
Corporate Author:	Société nationale des chemins de fer français
Other Authors:	Farmer, David R. (writer of foreward.)
Format:	Book
Language:	English
Published:	Dallas : AMR Information Services, 1990.
Subjects:	Customer services. Service à la clientèle.

Cushing: Lowman (Does not check out)