APA (7th ed.) Citation

IGI Global Online & Ammari, N. B. (2022). Social customer relationship management (Social-CRM) in the era of Web 4.0. IGI Global, Business Science Reference (an imprint of IGI Global). https://doi.org/10.4018/978-1-7998-9553-4

Chicago Style (17th ed.) Citation

IGI Global Online and Nedra Bahri Ammari. Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0. Hershey, PA: IGI Global, Business Science Reference (an imprint of IGI Global), 2022. https://doi.org/10.4018/978-1-7998-9553-4.

MLA (9th ed.) Citation

IGI Global Online and Nedra Bahri Ammari. Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0. IGI Global, Business Science Reference (an imprint of IGI Global), 2022. https://doi.org/10.4018/978-1-7998-9553-4.