Evaluating the traveler's perspective to improve the airport customer experience /

Today's airports have become much more than transportation hubs. They are increasingly becoming places where people dine, shop, relax, work, and interact. This expanded role comes with challenges as airports try to understand and address the needs of their diverse customer base. The TRB Airport...

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Bibliographic Details
Main Author:	Ryan, Patricia (Aviation expert) (Author)
Corporate Author:	United States. Federal Aviation Administration (sponsoring body.)
Format:	Book
Language:	English
Published:	Washington, D.C. : Transportation Research Board, 2021.
Series:	ACRP research report ; 231.
Subjects:	Airports > Management. Airport retailing. Airport terminals > Common use facilities. Consumer behavior. National Association of State Aviation Officials (U.S.) Airports > United States > Management. Aéroports > Gestion. Consommateurs > Comportement. Aéroports > États-Unis > Gestion. United States. Airport terminals. Airports.
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Evans: Library Stacks

Holdings details from Evans: Library Stacks
Call Number	Status	Get It
Call Number:		TL725.3.M2 R93 2021

TL725.3.M2 R93 2021	Available