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The DVM 360 veterinary receptionist's handbook /

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This book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions...

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Bibliographic Details
Main Authors: McClister, M. T. (Author), Midgley, Amy (Author)
Format: Book
Language:English
Published: Lenexa, Kansas : Advanstar Communications Inc., [2014]
Edition:Third edition.
Subjects:
Receptionists > Training of > Handbooks, manuals, etc.
Veterinary hospitals > Handbooks, manuals, etc.
Animal health technicians > Training of > Handbooks, manuals, etc.
Veterinary Medicine.
Office Management.
Animal Technicians.
Hospitals, Animal > organization & administration.
Animal health technicians > Training of.
Receptionists > Training of.
Veterinary hospitals.
Handbooks, manuals, etc.
Description
Summary:This book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses. Revised and refined to reflect the modern veterinary practice, the new 3rd edition features a new chapter on fast-growing social media and web resources for medical/general practice info--Publisher's description.
Item Description:Cover title.
Previous edition: The veterinary receptionist's handbook. Veterinary Medicine Pub. Group, 2000.
Includes index.
Physical Description:v, 223 pages ; 22 cm.
ISBN:9781607592655
1607592657