Client satisfaction pays : quality service for practice success /

Bibliographic Details
Main Author:	Smith, Carin A.
Corporate Author:	American Animal Hospital Association
Format:	Book
Language:	English
Published:	Lakewood, Colo. : AAHA Press, [2009]
Edition:	Second edition.
Subjects:	Veterinary medicine > Practice. Veterinarian and client. Pet owners > Psychology. Interpersonal communication. Practice Management > organization & administration. Veterinary Medicine > organization & administration. Consumer Behavior.

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