Cover Image

We care -- the effective veterinary receptionist : telephone techniques /

Emphasizes communication skills for the receptionist in a veterinary practice or hospital or the animal technician who comes in contact with clients. Includes basic techniques and the effective use of the telephone in dealing with first time callers, existing clients, and increasing referrals.

Bibliographic Details
Corporate Authors: American Animal Hospital Association, Ralston Purina Company
Format: Book
Language:English
Published: [Place of publication not identified] : American Animal Hospital Association, [1988]
Series:Educational videotape training program.
Subjects:
Veterinary hospitals > Administration.
Receptionists > Training of.
Animal health technicians > Training of.
Telephone etiquette.
Hospitals, Animal.
Telephone > ethics.
Medical Receptionists.
Private Practice > organization & administration.
Animal Technicians.
Description
Summary:Emphasizes communication skills for the receptionist in a veterinary practice or hospital or the animal technician who comes in contact with clients. Includes basic techniques and the effective use of the telephone in dealing with first time callers, existing clients, and increasing referrals.
Item Description:Produced with an educational grant from the Ralston Purina Company.
This booklet is intended to accompany the videotape of the same title.
Cover title.
Physical Description:18 leaves ; 29 cm.