We care -- the effective veterinary receptionist : telephone techniques /

Emphasizes communication skills for the receptionist in a veterinary practice or hospital or the animal technician who comes in contact with clients. Includes basic techniques and the effective use of the telephone in dealing with first time callers, existing clients, and increasing referrals.

Bibliographic Details

Corporate Authors:	American Animal Hospital Association, Ralston Purina Company
Format:	Book
Language:	English
Published:	[Place of publication not identified] : American Animal Hospital Association, [1988]
Series:	Educational videotape training program.
Subjects:	Veterinary hospitals > Administration. Receptionists > Training of. Animal health technicians > Training of. Telephone etiquette. Hospitals, Animal. Telephone > ethics. Medical Receptionists. Private Practice > organization & administration. Animal Technicians.