Association of Research Libraries. Office of Leadership and Management Services & Soete, G. J. (1998). Customer service programs in ARL libraries: A SPEC kit. Association of Research Libraries, Office of Leadership and Management Services.
Chicago Style (17th ed.) CitationAssociation of Research Libraries. Office of Leadership and Management Services and George J. Soete. Customer Service Programs in ARL Libraries: A SPEC Kit. Washington, DC: Association of Research Libraries, Office of Leadership and Management Services, 1998.
MLA (9th ed.) CitationAssociation of Research Libraries. Office of Leadership and Management Services and George J. Soete. Customer Service Programs in ARL Libraries: A SPEC Kit. Association of Research Libraries, Office of Leadership and Management Services, 1998.