Customer service programs in ARL libraries : a SPEC kit /

Bibliographic Details
Corporate Author:	Association of Research Libraries. Office of Leadership and Management Services
Other Authors:	Soete, George J.
Format:	Book
Language:	English
Published:	Washington, DC : Association of Research Libraries, Office of Leadership and Management Services, 1998.
Series:	SPEC kit, 231.
Subjects:	Libraries > United States Library Services > United States Consumer Advocacy

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