The healthcare customer service revolution : the growing impact of managed care on patient satisfaction /

Bibliographic Details

Main Author:	Zimmerman, David H.
Corporate Author:	Healthcare Financial Management Association (U.S.)
Other Authors:	Zimmerman, Peggy, Lund, Charles
Format:	Book
Language:	English
Published:	Chicago : [Place of publication not identified] : Irwin Professional ; HFMA, 1996.
Subjects:	Patient Satisfaction. Managed Care Programs. Organizational Policy. Professional-Patient Relations. Quality Assurance, Health Care. Hospital Administration.