Managing patient expectations : the art of finding and keeping loyal patients /

Bibliographic Details
Main Author:	Baker, Susan Keane
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass Publishers, [1998]
Edition:	First edition.
Subjects:	Patient Satisfaction. Outpatients > psychology. Health Knowledge, Attitudes, Practice. Patient Participation. Physician-Patient Relations.

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