Mapping Experiences, 2nd Edition /

Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diag...

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Bibliographic Details

Main Author:	Kalbach, James (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	O'Reilly Media, Incorporated, 2020.
Edition:	2nd edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource