How Uber used natural language processing and deep learning to improve customer service satisfaction /
Uber has implemented an ML and NLP system that suggests the most likely solutions to a ticket to its customer support representatives, making them faster and more accurate while providing a better user experience. Piero Molino, Huaixiu Zheng, and Yi-Chia Wang describe how Uber built the system with...
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| Format: | eBook |
| Language: | English |
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O'Reilly Media, Incorporated,
2019.
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| Edition: | 1st edition. |
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| Online Access: | Connect to this electronic resource |
| Summary: | Uber has implemented an ML and NLP system that suggests the most likely solutions to a ticket to its customer support representatives, making them faster and more accurate while providing a better user experience. Piero Molino, Huaixiu Zheng, and Yi-Chia Wang describe how Uber built the system with traditional and deep learning models and share the lessons learned along the way. |
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| Item Description: | Videorecording. |
| Physical Description: | 1 online resource (1 video file, approximately 45 min.) |
| Format: | Mode of access: World Wide Web. |