How Uber used natural language processing and deep learning to improve customer service satisfaction /

Uber has implemented an ML and NLP system that suggests the most likely solutions to a ticket to its customer support representatives, making them faster and more accurate while providing a better user experience. Piero Molino, Huaixiu Zheng, and Yi-Chia Wang describe how Uber built the system with...

Full description

Bibliographic Details

Main Author:	Molino, Piero (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	O'Reilly Media, Incorporated, 2019.
Edition:	1st edition.
Subjects:	Electronic videos.
Online Access:	Connect to this electronic resource