How Comcast uses AI to reinvent the customer experience /
Jan Neumann and Dominique Izbicki explain how Comcast uses deep learning to build virtual assistants that allow its customers to contact the company with questions or concerns and how it uses contextual information about customers and systems in a reinforcement learning framework to identify the bes...
| Main Authors: | , |
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| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
O'Reilly Media, Incorporated,
2019.
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| Edition: | 1st edition. |
| Subjects: | |
| Online Access: | Connect to this electronic resource |
| Summary: | Jan Neumann and Dominique Izbicki explain how Comcast uses deep learning to build virtual assistants that allow its customers to contact the company with questions or concerns and how it uses contextual information about customers and systems in a reinforcement learning framework to identify the best actions that answer these customers' questions or resolve their concerns. |
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| Item Description: | Videorecording. |
| Physical Description: | 1 online resource (1 video file, approximately 48 min.) |
| Format: | Mode of access: World Wide Web. |