How Comcast uses AI to reinvent the customer experience /

Jan Neumann and Dominique Izbicki explain how Comcast uses deep learning to build virtual assistants that allow its customers to contact the company with questions or concerns and how it uses contextual information about customers and systems in a reinforcement learning framework to identify the bes...

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Bibliographic Details

Main Authors:	Neumann, Jan (Author), Izbicki, Dominique (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	O'Reilly Media, Incorporated, 2019.
Edition:	1st edition.
Subjects:	Electronic videos.
Online Access:	Connect to this electronic resource