APA (7th ed.) Citation

Lutzky, U. (2021). The discourse of customer service tweets: Planes, trains and automated text analysis. Bloomsbury Academic. https://doi.org/10.5040/9781350090712

Chicago Style (17th ed.) Citation

Lutzky, Ursula. The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis. London, UK ; New York, NY: Bloomsbury Academic, 2021. https://doi.org/10.5040/9781350090712.

MLA (9th ed.) Citation

Lutzky, Ursula. The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis. Bloomsbury Academic, 2021. https://doi.org/10.5040/9781350090712.