Service Intelligence : Improving Your Bottom Line with the Power of IT Service Management /

Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology-and avoid the staggering costs of technology failure-you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Manageme...

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Bibliographic Details

Main Author:	Taylor, Sharon (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	Prentice Hall, 2011.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource