McConnell, J., & Siegel, E. (2004). Practical Service Level Management: Delivering High-Quality Web-Based Services (1st edition.). Cisco Press.
Chicago Style (17th ed.) CitationMcConnell, John, and Eric Siegel. Practical Service Level Management: Delivering High-Quality Web-Based Services. 1st edition. Cisco Press, 2004.
MLA (9th ed.) CitationMcConnell, John, and Eric Siegel. Practical Service Level Management: Delivering High-Quality Web-Based Services. 1st edition. Cisco Press, 2004.
Warning: These citations may not always be 100% accurate.