Practical Service Level Management : Delivering High-Quality Web-Based Services /

Measure, manage, and improve the speed and reliability of web services Complete reference for creating relevant, effective Service Level Agreements Detailed discussions of both technical and business performance metrics and their statistical treatment Performance and management implications of vario...

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Bibliographic Details

Main Authors:	McConnell, John (Author), Siegel, Eric (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	Cisco Press, 2004.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource