Map the Future of Design for Enhanced Customer Experience /

This Element is an excerpt from Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business (9780137023486) by Deepa Prahalad and Ravi Sawhney. Available in print and digital formats. Use "experience mapping" to create products, services, and experiences your custom...

Full description

Bibliographic Details

Main Authors:	Sawhney, Ravi (Author), Prahalad, Deepa (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	PH Professional Business, 2010.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource