Mapping the User Experience /

If you want to create products and services that provide real value, you should first identify touchpoints-areas where business and customer needs intersect. This video workshop shows you how. Using various mapping techniques from UX design, you'll learn how to turn customer observations into a...

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Bibliographic Details

Main Author:	Kalbach, James (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	O'Reilly Media, Inc., 2014.
Edition:	1st edition.
Subjects:	Electronic videos.
Online Access:	Connect to this electronic resource