Managing Knock Your Socks Off Service, 3rd Edition /

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back-and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with...

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Bibliographic Details

Main Authors:	Bell, Chip (Author), Zemke, Ron (Author), Bush, John (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	AMACOM, 2013.
Edition:	3rd edition.
Subjects:	Leadership. Teams in the workplace. Organizational behavior. Electronic books.
Online Access:	Connect to this electronic resource