Potter, N., & Sakry, M. (2012). Making Process Improvement Work for Service Organizations: A Concise Action Guide (1st edition.). Addison-Wesley Professional.
Chicago Style (17th ed.) CitationPotter, Neil, and Mary Sakry. Making Process Improvement Work for Service Organizations: A Concise Action Guide. 1st edition. Addison-Wesley Professional, 2012.
MLA (9th ed.) CitationPotter, Neil, and Mary Sakry. Making Process Improvement Work for Service Organizations: A Concise Action Guide. 1st edition. Addison-Wesley Professional, 2012.
Warning: These citations may not always be 100% accurate.