Making Process Improvement Work for Service Organizations : A Concise Action Guide /

Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and...

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Bibliographic Details

Main Authors:	Potter, Neil (Author), Sakry, Mary (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	Addison-Wesley Professional, 2012.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource