APA (7th ed.) Citation

Batty, B., Brown, J., Buecker, A., Chung, A., Hokama, S., Jarry, A., . . . Wiegand, D. (2013). IT Service Management Best Practices Using IBM SmartCloud Control Desk. IBM Redbooks.

Chicago Style (17th ed.) Citation

Batty, Bo, Jason Brown, Axel Buecker, Alex Chung, Samuel Hokama, Aurelien Jarry, Leonardo Matos, and Daniel Wiegand. IT Service Management Best Practices Using IBM SmartCloud Control Desk. IBM Redbooks, 2013.

MLA (9th ed.) Citation

Batty, Bo, et al. IT Service Management Best Practices Using IBM SmartCloud Control Desk. IBM Redbooks, 2013.