IT Service Management Best Practices Using IBM SmartCloud Control Desk /

SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains....

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Bibliographic Details

Main Authors:	Batty, Bo (Author), Brown, Jason (Author), Buecker, Axel (Author), Chung, Alex (Author), Hokama, Samuel (Author), Jarry, Aurelien (Author), Matos, Leonardo (Author), Wiegand, Daniel (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	IBM Redbooks, 2013.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource